Frequently Asked Questions
Q1: Where do you ship the products from?
A1: All the products will be shipped from our Hong Kong warehouse.
Q2: Which logistics company do you use?
A2: We currently ship via Fedex International service.
Q3: How long does it take to arrive?
A3: It normally takes around 3-7 days to arrive. Please note that there are a lot of unforeseeable factors which will affect the delivery schedule (including but not limited to customs delay, couriers delay, etc). So please use the estimates as a reference only. We advised you to check with your local dealers for purchase if you need to catch a specific date. We will not accept any refund/order cancellation due to the extended delivery time.
Q5: What is the currency shown in the webstore?
A5: The currency is in US Dollars.
Q6: Does the price include VAT/GST/duty?
A6: This price does NOT include VAT/GST/duty. Similar to purchasing in other foreign webstores, there is a chance that the customs will impose duty/VAT/GST when the parcel is shipped from foreign countries to your country. Of course, there is a chance that you wont get taxed either. Venus Optics will NOT take any responsibility on the extra fees arisen and will NOT accept refund/return of your order. Please check with the custom department in your country before making a purchase. Please note that we, by default, declared the parcel as $100 (or lower) if there is no special requirement received.
Q7: What about the warranty?
A7: We currently offer 3 years warranty from the time you received the lens. Please keep your receipt and send the repair inquiry to email@example.com
Q8: I am having issues using PayPal checkout. What can I do?
A8: You may contact us vis firstname.lastname@example.org
Q9: What if I changed my mind about a purchase. Can I return and get a refund/replacement?
A9: Please think carefully before placing the order. There are ample of reviews in the internet which can assist your decision making. We currently will only arrange replacement if there are ANY optical/defective issues found on the lens. All sales is final and we do NOT accept any return/refund request for any reasons.